Customer Support Channels
A 1–Hour Response Guarantee
All your help requests will be attended to in no more than one hour after the trouble ticket or email was submitted. If your case needs additional assistance from a server admin, we will direct the ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to inform you that more time will be required for arriving at the best solution. If you take advantage of our Optional Managed Services package, all of the server management services included there will be executed whenever you prefer.
A First–Rate Tech Support Service
We’ll be online for you 24–7–365 to answer any queries that you may have related to our Online Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require help handling server management procedures, you can take a glance at our Optional Managed Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Area
Every Linux dedicated hosting server is fitted out with our free Online Control Panel, which boasts a circumstantial knowledge base plus a selection of educational video tutorials. Whenever you require assistance while working with the Online Control Panel, just click the Help or Videos buttons located in the upper right corner.