If you ever encounter a problem with your website and are incapable of coping with it, ask the respective hosting company’s customer care team to help you get the site back online. A timely solution would be the best scenario, but lots of companies answer within twenty four hours or even more, especially if you are dealing with a reseller. Even if your problem can be resolved swiftly, your website may not work correctly or may not be available at all for a lengthy period, so you may lose prospective customers since it’s very unlikely that anybody would be eager to come back to a faulty site. That is why, you should make sure not only that you can reach your hosting provider, but also that they can respond and help you in a timely fashion. If a script update doesn’t proceed smoothly or you erase something accidentally, for example, the site must be fixed speedily so as to prevent prolonged inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting services include a 1-hour reply time guarantee, which suggests that irrespective of what inquiry or issue you might have, we’ll always be there to help you out. In fact, it seldom takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both sales and technical matters. Our tech support staff reps will be at your disposal 24x7, even on weekends and legal holidays, which means that you’ll obtain immediate assistance whenever you need it. We understand how costly time can be, so by the time we respond to your trouble ticket or e-mail, we will have examined the issue and, in case we haven’t figured out a solution, we will supply you with more information about what you need to do on your end – when the case requires it. With our support services, you can be certain that there will be someone to lend you a helping hand instantly, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team reps will be at your service all the time and they will respond to any trouble ticket that you submit from your hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed irrespective of whether you have a generic query connected to your semi-dedicated server or you bump into a certain obstacle and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24x7x365 to handle any billing, general or technical issue. In case you contact us about anything that is within our capability, we’ll solve it before we reply, which means that you won’t have to wait for hours or even days while the problem lasts. In case there’s something that you have to do on your end, we’ll provide you with the needed information – what possible solutions to try out, what actions to take, etc.