One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting services include a 1-hour reply time guarantee, which suggests that irrespective of what inquiry or issue you might have, we’ll always be there to help you out. In fact, it seldom takes more than 30 minutes to get an issue solved or a question answered, and this is valid for both sales and technical matters. Our tech support staff reps will be at your disposal 24x7, even on weekends and legal holidays, which means that you’ll obtain immediate assistance whenever you need it. We understand how costly time can be, so by the time we respond to your trouble ticket or e-mail, we will have examined the issue and, in case we haven’t figured out a solution, we will supply you with more information about what you need to do on your end – when the case requires it. With our support services, you can be certain that there will be someone to lend you a helping hand instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team reps will be at your service all the time and they will respond to any trouble ticket that you submit from your hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed irrespective of whether you have a generic query connected to your semi-dedicated server or you bump into a certain obstacle and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24x7x365 to handle any billing, general or technical issue. In case you contact us about anything that is within our capability, we’ll solve it before we reply, which means that you won’t have to wait for hours or even days while the problem lasts. In case there’s something that you have to do on your end, we’ll provide you with the needed information – what possible solutions to try out, what actions to take, etc.