A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It's an efficient way to get some info about the hosting services or get some problem resolved as you're talking to a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the lower possibility of errors any time you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something different while the representative examines the issue involved. Also, you're able to be a part of a live chat room from any kind of computer that is connected to the web, avoiding the telephone costs that you'll have to pay if you are calling to another country.

Live Chat Support in Shared Website Hosting

Together with the telephone and ticket support, we provide live chat support too. You're able to contact us every day, including weekends and holidays, and we can give you more info about the shared website hosting services that we provide in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for solely tech matters you'll have to open a ticket to the tech support, as such matters will require more time to be resolved, you may still contact us through our live chat for some tech information. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot multiple problems, saving you time and effort. Even if our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all of our semi-dedicated hosting, you can get the the right answers for any questions you have or have lots of issues dealt with in no time. Our service is accessible each and every day, thus you will be able to get in touch with a representative even on weekends and holidays. In case you're unsure which plan is better for your sites or if our advanced cloud hosting platform matches some system requirements, you can come on the live chat prior to purchasing anything. If you're an existing customer, you're able to find more details about billing issues, account settings along with a variety of common tech troubles you may have, for example in case you are unable to set up an email account in a client on your computer system. Our live chat can save you a lot of time regardless where you are or when you contact us.