In case you have purchased a web hosting plan and you have some inquiries related to a concrete function/feature, or if you have experienced some complication and you need help, you should be able to contact the respective customer care staff. All web hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because of the fact that the most efficient way to handle an issue most often is to open a ticket. This form of communication renders the responses exchanged by both sides easy to follow and permits the client service staff members to escalate the issue in the event that, for example, a sysadmin needs to intervene. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to use no less than 2 separate accounts to touch base with the customer service team and to actually administer the hosting space. Non-stop signing in and out of different accounts may often be a nuisance, not to mention the fact that it requires a very long period of time for the majority of web hosting companies to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

In contrast with what you may find with many other hosting companies, the support ticket system that we use with our shared website hosting services is an essential part of the Hepsia Control Panel, which is included with all accounts. You will not have to remember different log-in names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, if you have a query or face a challenge, you can get in touch with our customer support staff representatives momentarily. Our system includes a smart search option. This means that even in case you have opened an enormous number of tickets through the years, you’ll be able to find the one that you need effortlessly. Moreover, you can see knowledge base instructions for resolving common complications.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which suggests that you won’t need some other support platform to contact our help desk support staff – you can do it on the spot in case you chance upon an obstacle. Posting a new ticket requires a couple of clicks and finding an older one is equally easy. With our smart search box, you can quickly find any ticket that you have already sent. You can post a ticket at any given moment since our customer service staff members are at your disposal 24 hours a day, 7 days a week and respond in no more than one hour, even though it seldom takes that much to receive a reply. With Hepsia, you’ll have everything in one location and you can just forget about needing to log in and out of two or more platforms to resolve a simple issue.