Integrated Ticketing System in Shared Website Hosting
In contrast with what you may find with many other hosting companies, the support ticket system that we use with our shared website hosting services is an essential part of the Hepsia Control Panel, which is included with all accounts. You will not have to remember different log-in names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, if you have a query or face a challenge, you can get in touch with our customer support staff representatives momentarily. Our system includes a smart search option. This means that even in case you have opened an enormous number of tickets through the years, you’ll be able to find the one that you need effortlessly. Moreover, you can see knowledge base instructions for resolving common complications.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which suggests that you won’t need some other support platform to contact our help desk support staff – you can do it on the spot in case you chance upon an obstacle. Posting a new ticket requires a couple of clicks and finding an older one is equally easy. With our smart search box, you can quickly find any ticket that you have already sent. You can post a ticket at any given moment since our customer service staff members are at your disposal 24 hours a day, 7 days a week and respond in no more than one hour, even though it seldom takes that much to receive a reply. With Hepsia, you’ll have everything in one location and you can just forget about needing to log in and out of two or more platforms to resolve a simple issue.