The presence of the customer and tech support that a shared website hosting company provides can tell you a lot for the services that they provide as well. In the event that you are allowed to use just e-mail messages and tickets, you have most likely discovered some reseller not the actual web hosting provider. If this is the case, you will probably have to wait for a few days to have a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for extra assistance. When the provider offers various means of communication with short response time that are available anytime, they are almost certainly the top provider, not a reseller. Therefore you will reap the benefits of timely assistance and top quality support since they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it is generally much better to have the option to contact your hosting company right away by using your preferred way of communication.

24/7 Customer Support in Shared Website Hosting

We offer 24/7 customer, billing and tech support for all of our shared website hosting services. Even if you are not our customer yet and you have questions, we will assist you in a timely manner and provide you with the needed information, to give you the choice to make the best decision when you get a new web hosting account. We are available any time, including holidays and weekends, and we provide you with multiple means of communication to contact us - live chat, phone, e-mails and support tickets. For your convenience, we have multiple phone numbers all over the world, so you'll be able to call the one that is closer to you. The max response time for the email messages and the tickets is one hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 tech support services even on official holidays. Your sites will be available at all times and so will we. With quite a few connection options, you will be able to pick the optimal method to contact us and learn more about our solutions in case you do not have an account yet, or get assistance in case you are already one of our customers. You can give us a call, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have 1-hour response time warranty, though it hardly ever takes over 20 mins to receive assistance no matter the complexity of the problem. Using our customer and technical support services, we'll be there for you whenever you need us, not a few days later.

24/7 Customer Support in VPS Web Hosting

Using our VPS web hosting services, you will not need to wait for more than one hour so as to receive support for any kind of difficulty that you may encounter with the server or the software that comes pre-installed with it. We warrant this short reply time for all tickets that you open through your billing Control Panel or email messages that you send to our tech support team. We have local phone numbers in several countries worldwide and a live chat service where we can easily assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the different means of communication, so regardless what your question or problem is, there will always be someone to assist you without delay. When you need assistance with third-party software, that you cannot install or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we offer for all of the VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

When you buy a dedicated server through us, you are able to contact us at any time using several channels and the maximum time that you'll have to wait for a reply is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you can open a support ticket from the Help section of your billing Control Panel or you could send us an email. If you have any kind of basic questions or you would like to find out about our web hosting solutions before you order, you may also employ our live chat or you can call one of the local numbers that we have in several countries around the world. If you're looking for assistance with third-party software that you cannot set up or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our system administrators will assist you.